Zoe (BA, NVQ, ILM) has spent 15 years helping vulnerable people to improve their lives, addressing issues including drug and alcohol abuse, parenting, homelessness and child safeguarding. She has worked in this field from the start of her career as a graduate trainee, to her most recent role as the manager of Hackney’s main substance misuse service. Through her interactions with hundreds of people experiencing lifelong challenges with addiction and mental health, Zoe has seen first-hand how childhood experiences and misinformed choices made in adolescence can lead people into downward spirals that are difficult to escape.
Zoe started working in 2004 with homeless people with drug, alcohol and mental health issues, both on the street and in a hostel setting. She then specialised in drug and alcohol misuse and spent 12 years working for WDP, a state-funded drug and alcohol service provider. There she worked with people in a variety of settings, from the community to police stations, courts and prisons. She supported individuals’ recoveries in both one-to-one and group settings. As the manager of WDP’s service in Hackney, she was responsible for 600 service users, child safeguarding and a team of 20 staff.
Zoe is passionate about supporting individuals to realise their potential and believes that everyone has the capacity to change and deserves to experience their ‘best life.’ Zoe is a skillful communicator and able to build rapport quickly with children and adults alike, no matter their immediate circumstances or walk of life.
She is excited to join It Happens and feels privileged to be in the position to share good, honest information with Young People in an engaging manner that aims to make a long-term impact on the choices Young People go on to make.
Zoe is also a facilitator of the Nurturing Programme, a 10-week Parenting Programme devised by Family Links. The programme aims to help adults understand and manage feelings and behaviour to become more positive and nurturing in their relationships with children and each other. It encourages an approach to relationships that gives children and adults an emotionally healthy start for their lives and learning. Zoe is a trustee of Flip’s Fund, a charity supporting children in India to access education.